studio policies
cancellation
policy
We have a 12-hour cancellation policy for classes.
You can cancel your booking through the HYB app up to 12 hours before the class start time. If you miss the 12-hour cancellation window, you will be marked as a no-show.
Please note : Cancellations via email, phone, messaging or by contacting teachers privately will not be accepted.
our waitlist &
How to use it
When a class is full, up to 15 spaces are available on the waitlist.
You can check your booked and waitlisted classes in the app. If you're moved into a class, you'll receive an email, and your app will update - this will always happen before the 12-hour cancellation window.
It’s your responsibility to check your class status. If you can’t make it, be sure to cancel your space. Check your junk folder and add HYB as a known sender to avoid missing updates.
If you're added to a class but don’t attend or cancel in time, you'll be marked as absent.
annual / monthly members
Annual / Monthly members will be charged £10 for each missed class.
If you’re unable to attend and miss the 12-hour cancellation window, please contact the studio as soon as possible. In cases of emergencies or unforeseen circumstances, we’ll do our best to fill your space but we cannot guarantee that you won’t be charged.
If the class is fully booked, no exceptions can be made.
Annual / Monthly members will be charged an additional £17 for any plus ones they bring with them.
These charges will typically be processed towards the end of each month and deducted from your payment method on file.
for pay as you go & class pass members
If you pay for single classes, you will be charged. If you have a class pass, a credit will be deducted from your account.
arriving on time
Please arrive on time.
We recommend arriving 5–10 minutes early to find your space in the hot room, settle in and be ready for class to begin.
If you're more than 5 minutes late, you won’t be able to join class.
Please wait for the “Come In” sign before entering the studio. If the “Class in Progress” sign is on, please do not enter. Even if you're just a minute late, kindly wait for your instructor to come out and let you in.
This helps us protect the experience for both teachers and students already settled into class. Our instructors are simply following studio policy.
For Sculpt by HYB, late entry is not permitted after 5 minutes. The warm-up is a key part of the class and for safety reasons we’re unable to allow entry once this has been missed.
Heat Guidelines
No triple classes in our hot room in one day.
If you're doubling up on heat, your first class should be a 60/75/90-minute class followed by a 45-minute class or SlowFlow. While this is permitted within our guidelines, we encourage focusing on one class - recovery is an essential part of progress and one strong session is often more beneficial than two.
If combining Hot Yoga and Sculpt by HYB, Sculpt must be taken first. Hot Yoga followed by Sculpt is not permitted for safety reasons.
PHONE-FREE SWEAT ROOM
Phones are not permitted in the sweat room.
The heat isn’t good for your device and more importantly, your practice is a chance to disconnect, be present and enjoy a break from screens.
Recording inside the hot room and sculpt studio is strictly prohibited to protect the privacy and experience of everyone in class.
RESPECT SAVASANa
Savasana is an important part of every practice.
When Savasana is in progress, please keep noise to a minimum in the foyer and surrounding areas so everyone can enjoy a peaceful end to their class.
SHOWER ETIQUETTE
Please be mindful of others waiting. Keep showers brief.
Dry yourself in the shower before leaving the area.
No selfies or photography in the bathrooms.
STUDIO HYGIENE
Please spray down any borrowed mats and blocks after use.
If you're attending Sculpt by HYB, please wipe down your bed after class.
Don’t forget your long towel for Hot Yoga classes.